If you have an appointment, you will be seen at your given appointment time. We do take walk ins and we will see you in the order in which you arrive and register at the reception desk.
If you require a prescription, you must see the physician first in order to determine the best appropriate care for you.
Please remember to bring your Alberta Health Care Card and Photo Identification with you to the clinic.
This process is done to ensure that we have the correct person and Alberta Health Care number provided is valid. This process also helps to prevent identity theft and fraud. If you are unable to provide an Alberta Health Care Number and photo identifications, or the number cannot be validated, you will be required to pay for your visit. If you are on medications, please bring all of your medications with you.
If you require immediate medical attention, please call 9-1-1 or visit your nearest Emergency Department. For non-emergency situations, please call 8-1-1 to speak to Healthlink 24/7.
All of our physicians accept appointments. Appointments must be cancelled a minimum of 24 hours in advance. Patients who do not properly cancel their appointments or fail to show up for their appointment will be invoiced a no- show fee Any outstanding invoices are expected to be paid in full prior to booking another appointment or receiving another service.
Your family physician will determine, with you, what referrals to a specialist are necessary. All referrals are made in writing to the specialist. You will be contacted by phone or letter by the specialist’s office with regards to your appointment date and time.
Results for tests will not be provided by the staff over the phone to ensure privacy and compliance with the Health Information Act (HIA). We advise all patients to return to the clinic to obtain test results one week after the test has been done. If you have been asked to return to the clinic concerning urgent results, we will expedite your return appointment time.
Your provincial health care card and photo identification will usually provide coverage for most of the standard medical services offered here. This health care number will need to be validated at the time you are registered to see the physician. There are some provinces in which we are unable to verify the health care number at the time of your visit. If we are unable to verify your provincial health care number, you will be required to pay for the services provided at the time you are registered. You will be issued a receipt and then apply for reimbursement through your provincial or out of country plan.